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The professional edition is the foundation of groupware integration and allows to synchronize accounts, contacts, appointments, emails and personal tasks between MS Outlook and SAP CRM. With SP03 the synchronization with IBM Notes is also supported. The component is part of the SAP CRM license.
For the migration from SP02 to SP03 a SAP note is available that contains important information in the attached migration guide: 2118319.
With the enterprise edition additional features are introduced like lead and opportunity synchronization, mutiple text types, support for recurring appointments or more flexible enhancement possibilities. The enterprise edition is not part of the SAP CRM license; additional licenses are needed, the material number of enterprise edition is 7017842. Please contact your account executive for further information.
Nov 10, 2016 Prepared by training class room instructor, this book contains a set of tutorials of configuration guide/ end-user manual for SAP FICO module. Obviously this book is more a practical guide than a reference book even though some info stuff has been inserted at some places. This book is full of detailed step-by-step procedures with necessary.
An IBM Notes version of enterprise edition is not planned.
SAP Desktop Connection is available in different versions - so called Service Packs.
Since the software consists of more than one asset, every asset has its own version numbering. In order to get an overview of the various components and its versions, you can use the table below:
Edition1 Solution Version Availabe since | Minimal CRM Add-On Version2 Panasonic kx-t7453 user manual download. (Higher SP levels are supported, too; downward compatibility is given) | Default MPC3 Default DPC4 Entity Class Package | Customization Package Version | MS Outlook/IBM Notes Add-In Version |
---|---|---|---|---|
PE Base Release 17.05.2013 | CRMGWS 700: Add-On Installation | /CRMGWS/CL_GROUPWARE_S_MPC_EXT /CRMGWS/CL_GROUPWARE_S_DPC_EXT /CRMGWS/DATA_PROVIDERS | n/a | n/a |
PE Pre Release 17.05.2013 | CRMGWS 700: Support Package 0001 | /CRMGWS/CL_GROUPWAR_01_MPC_EXT /CRMGWS/CL_GROUPWAR_01_DPC_EXT /CRMGWS/DATA_PROVIDERS2 | n/a | n/a |
PE SP00 14.11.2013 | CRMGWS 700: Support Package 0002 | no change | iCRM Customization Package 200 SP00 | CRM Desktop Integration - Outlook Connector 200 SP00 32bit: CRMGWCON00_0-20011669.ZIP 64bit: CRMGWCON00_0-20011670.ZIP Product Version: 2.0.0.73 |
PE SP00 - Patch 10.04.2014 | no change | no change | Patch for iCRM Customization Package 200 SP00 | Patch CRM Desktop Integration - Outlook Connector 200 SP00 32bit: CRMGWCON00P_1-20011669.ZIP 64bit: CRMGWCON00P_1-20011670.ZIP Product Version: 2.0.0.116 |
PE SP01 23.04.2014 | CRMGWS 700: Support Package 0003 | /CRMGWS/CL_GROUPWAR_02_MPC_EXT /CRMGWS/CL_GROUPWAR_02_DPC_EXT /CRMGWS/DATA_PROVIDERS3 | iCRM Customization Package 200 SP01 | CRM Desktop Integration - Outlook Connector 200 SP01 32bit: CRMGWCON01_0-20011669.ZIP 64bit: CRMGWCON01_0-20011670.ZIP Product Version: 2.0.1.119 |
PE SP02 17.07.2014 | CRMGWS 700: Support Package 0004 | /CRMGWS/CL_GROUPWAR_03_MPC_EXT /CRMGWS/CL_GROUPWAR_03_DPC_EXT /CRMGWS/DATA_PROVIDERS4 | iCRM Customization Package 200 SP02 | CRM Desktop Integration - Outlook Connector 200 SP02 32bit: CRMGWCON02_0-20011669.ZIP 64bit: CRMGWCON02_0-20011670.ZIP Product Version: 2.0.2.148 |
PE SP02 - Patch 17.03.2015 | no change | no change | Patch for iCRM Customization Package 200 SP02 | Patch CRM Desktop Integration - Outlook Connector 200 SP02 32bit: CRMGWCON02P_2-20011669.ZIP 64bit: CRMGWCON02P_2-20011670.ZIP Product Version 2.0.2.162 |
PE SP03 16.01.2015 | CRMGWS 700: Support Package 0005 | /CRMGWS/CL_GROUPWAR_04_MPC_EXT /CRMGWS/CL_GROUPWAR_04_DPC_EXT /CRMGWS/DATA_PROVIDERS5 | Outlook Customization Package 200 SP03 NEW: Notes Customization Package 200 SP03 | CRM Desktop Integration - Outlook Connector 200 SP03 32bit: CRMGWCON03_0-20011669.ZIP 64bit: CRMGWCON03_0-20011670.ZIP Product Version: 2.0.3.160 - NEW: Notes Connector 200 SP03 CRMLNCON03_0-80000418.ZIP Product Version: 1.0.0.46 |
PE SP03 - Patch for Outlook 02.04.2015 | no change | no change | Patch for Outlook Customization Package 200 SP03 | Patch CRM Desktop Integration - Outlook Connector 200 SP03 32bit: CRMGWCON03P_1-20011669.ZIP 64bit: CRMGWCON03P_1-20011670.ZIP Product Version 2.0.3.163 |
PE SP04 31.07.2015 | CRMGWS 700: Support Package 0007 | no change | Outlook Customization Package 200 SP04 Its purpose is to spread the GPU’s waste heat to both sides of the cooler’s body.A back-lit MSI logo sits up top, and the other side of the heat pipe is visible as well. You can bet we'll determine if it's even needed here shortly.The card's back is completely open and the cooler's fins are positioned horizontally, so some airflow is directed toward the I/O slot cover. The six-pin power connector is turned 180° and found at the end of the card. Not only does this help lower cost, but it's also because a backplate would be pointless for cooling or stabilization.A peek underneath reveals a single nickel-plated 8 mm composite heat pipe bent in the shape of an S. The blades on both fans measure 8.7 cm long, putting them into the 9 cm category.There is no back plate on the GeForce GTX 1050 Ti Gaming X 4 GB. Notes Customization Package 200 SP04 | CRM Desktop Integration - Outlook Connector 200 SP04 32bit: CRMGWCON04_0-20011669.ZIP 64bit: CRMGWCON04_0-20011670.ZIP Product Version: 2.0.4.177 Notes Connector 200 SP04 CRMLNCON04_0-80000418.ZIP Product Version: 1.0.1.54 |
PE SP04 - Patch for Outlook 31.10.2016 | no change | no change | Patch for Outlook Customization Package 200 SP04 | Patch CRM Desktop Integration - Outlook Connector 200 SP04 32bit: CRMGWCON04P_6-20011669.ZIP 64bit: CRMGWCON04P_6-20011670.ZIP Product Version: 2.0.4.205 |
PE SP04 - Patch for Notes 16.01.2017 | no change | no change | Patch for Notes Customization Package 200 SP04 | Patch for Notes Connector 200 SP04 Product Version 1.0.1.58 |
PE SP05 for Outlook 31.10.2016 | CRMGWS 700: Support Package 0010 | no change | Outlook Customization Package 200 SP05 | CRM Desktop Integration - Outlook Connector 200 SP05 32bit: CRMGWCON05_0-20011669.ZIP 64bit: CRMGWCON05_0-20011670.ZIP Product Version: 2.0.5.206 |
PE SP05 - Patch 3 for Outlook 04.10.2019 | CRMGWS 700: Support Package 0013 Additional Note 2670985 | no change | Patch for Outlook Customization Package 200 SP05 | Patch 3 CRM Desktop Integration - Outlook Connector 200 SP05 32bit: CRMGWCON05P_3-20011669.ZIP 64bit: CRMGWCON05P_3-20011670.ZIP Product Version: 2.0.5.xxx |
Enterprise Edition | ||||
EE SP00 10.11.2014 | CRMGWS 700: Support Package 0005 | /CRMGWS/CL_GROUPWAR_04_MPC_EXT /CRMGWS/CL_GROUPWAR_04_DPC_EXT /CRMGWS/DATA_PROVIDERS5 | EE - Customization Outlook 100 SP00 | CRM Desktop Integration - Outlook Connector 100 SP00 32bit: CRMGWCONEE00_0-70000152.ZIP 64bit: CRMGWCONEE00_0-70000151.ZIP Product Version 2.1.0.40 |
EE SP00 - Patch 03.12.2014 | no change | no change | Patch for Customization Package (Outlook) EE 100 SP00 | Patch for Outlook Connector EE 100 SP00 32bit:CRMGWCONEE00P_1-70000152.ZIP 64bit:CRMGWCONEE00P_1-70000151.ZIP Product Version 2.1.0.43 |
EE SP01 10.03.2015 | no change | no change | EE - Customization Outlook 100 SP01 | CRM Desktop Integration - Outlook Connector 100 SP01 32bit: CRMGWCONEE01_0-70000152.ZIP 64bit: CRMGWCONEE01_0-70000151.ZIP Product Version 2.1.1.52 |
EE SP01 -Patch for Outlook 07.08.2015 | no change | no change | Patch for Customization Package (Outlook) EE 100 SP01 | Patch for Outlook Connector EE 100 SP01 32bit: CRMGWCONEE01P_3-70000152.ZIP 64bit: CRMGWCONEE01P_3-70000151.ZIP Product Version 2.1.1.82 |
EE SP02 31.07.2015 | CRMGWS 700: Support Package 0007 | no change | EE - Customization Outlook 100 SP02 | CRM Desktop Integration - Outlook Connector 100 SP02 32bit: CRMGWCONEE02_0-70000152.ZIP 64bit: CRMGWCONEE02_0-70000151.ZIP Product Version 2.1.2.81 |
EE SP02 - Patch for Outlook 31.10.2016 | no change | no change | Patch for Customization Package (Outlook) EE 100 SP02 | Patch for Outlook Connector EE 100 SP02 32bit: CRMGWCONEE02P_6-70000152.ZIP 64bit: CRMGWCONEE02P_6-70000151.ZIP Product Version 2.1.2.124 |
EE SP03 31.10.2016 | CRMGWS 700: Support Package 0010 | no change | EE - Customization Outlook 100 SP03 | CRM Desktop Integration - Outlook Connector 100 SP03 32bit: CRMGWCONEE03_0-70000152.ZIP 64bit: CRMGWCONEE03_0-70000151.ZIP Product Version 2.1.3.125 |
EE SP03 - Patch 3 for Outlook 04.10.2019 | CRMGWS 700: Support Package 0013 Additional Note 2670985 | no change | Patch for Customization Package (Outlook) EE 100 SP03 | Patch 3 for Outlook Connector EE 100 SP03 32bit: CRMGWCONEE03P_3-70000152.ZIP 64bit: CRMGWCONEE03P_3-70000151.ZIP Product Version 2.1.3.xxx |
1 PE -> Professional Edition, EE -> Enterprise Edition
2 Table shows minimal CRM Add-on version only, it is recommended to use the latest available SP. At the moment this is SP13: SAPK-70013INCRMGWS
3 Model Provider Class
4 Data Provider Class
invisibleStudio is a configuration utility for customizing OutlookBridge Extensibility customization packages for OutlookBridge-based products such as Desktop Connection for SAP CRM. The following table gives an overview of the service packs (SPs), patch levels (PL), and their compatibility to Desktop Connection versions. The component CRMGWSTU is used for professional edition, CRMGWSTUEE for enterprise edition of Desktop Connection for SAP CRM.
Component | SP | PL | Build number | Compatible with Desktop Connection builds |
---|---|---|---|---|
00 | 05 | 2.1.12000.33 | PE SP04 (PL3, PL4, PL5, PL6) | |
01 | 01 | 2.2.12000.8 | PE SP05 (PL0) | |
01 | 02 | 2.2.12000.10 | PE SP05 (PL1) | |
01 | 04 | 2.2.12000.xx | PE SP05 (PL3) | |
00 | 05 | 2.1.12000.33 | EE SP02 (PL3, PL4, PL5, PL6) | |
01 | 01 | 2.2.12000.8 | EE SP03 (PL0) | |
01 | 02 | 2.2.12000.10 | EE SP03 (PL1) | |
01 | 04 | 2.2.12000.xx | EE SP03 (PL3) |
With every new version the Release Information Note is updated. The RIN contains important hints and a list of notes that have to be implemented before Desktop Connection can be used.
Professional Edition
For the Professional Edition please find the RIN here: 1870348
Enterprise Edition
For the Enterprise Edition please find the RIN here: 2067586
All relevant assets that are needed to get the solution up and running (CRM Add-On, Outlook and Notes Add-In, default Customization Package) can be downloaded from the SAP Service Marketplace. The solutions for Microsoft Outlook and IBM Notes differ in the Client Add-In and the Customization Package. The CRM Add-On is the same component for both groupware clients.
You either can use the hyperlinks in the overview table above or you can follow the guide below (for the correct versions see table above again):
1) Go to https://support.sap.com/swdc and log on
2) Click on link 'Access downloads' in section 'Installations & Upgrades'
3) Click on 'By Alphabetical Index (A-Z)' on tab 'INSTALLATIONS & UPGRADES' or 'SUPPORT PACKAGES & PATCHES':
4) Select character 'C' and click on 'SAP CRM DESKTOP PE' or 'SAP CRM DESKTOP EE':
5) Click on 'CRM DESKTOP CONNECTION PE 2.0' or 'CRM DESKTOP CONNECTION EE 1.0':
6) Click on 'Entry by Component':
7) To download the CRM Add-On and the Customization Package, click on 'CRM DESKTOP PE SERVER' / 'CRM DESKTOP PE SERVER NW 7.4'
There are two list entries as on Netweaver releases < 7.4, a separate Gateway Component has to be installed, too. The links for the Gateway Add-On can also be found in 'CRM DESKTOP PE SERVER'.
8) Open the tree branches to find Customization Packages and Add-Ons:
9) Select a software component e.g. CRMGWCUS 200. Find the correct version (see table above) and put it to your download basket:
For more information on the exact assets needed for the add-on installation, see the following FAQ article:
10) After downloading the CRM Add-On and the Customization Package, you can jump back using the breadcrump menu at the top of the screen:
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11) In the 'Entry by Component' screen (see step 6) select 'CRM DESKTOP PE CLIENT'. Click on 'CRMGWCON 200' for the MS Outlook add-in or 'CRMLNCON 200' for the IBM Notes add-in, and 'CRMGWSTU 200' for InvisibleStudio:
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12) Select the Desktop Connection client you need (table above) and download it.
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For Outlook a 32 bit and a 64 bit version of the add-in is available. The version can be selected by choosing the corresponding entry in the listbox on top of the table. The version needed depends on the Microsoft Outlook version you are using (32 bit or 64 bit) and NOT on the operating system.
For IBM Notes only a 32 bit add-in version is available.
For IBM Notes only a 32 bit add-in version is available.